We at PaperSprings, take utmost care to make sure that you always receive a product, which is just the way it is described. Ensuring your full satisfaction. Providing you great value for money is always our top most priority.But still if in extraordinary circumstances, we fail to deliver up to our promised level, we make sure to duly take care of that. A return request is entertained, only if the request is generated within 24 hours of delivery of the product. But please be noted that in that consumer has to dispatch the product back, at his own expenses. After receiving the product we conduct an enquiry into the matter and within 36 hours, the amount equivalent to the product is refunded.
A product (books & other accessories sold by us) is eligible to for return & refund in the following cases:
- The product is badly damaged during transit
- You end up receiving a different product, which wasn’t ordered by you, due to human error from our side.
- Extra ordinary delay in delivery. We primarily use India Post Registered Parcel Service, which is proven to be efficient and effective, throughout the vast network of India Post. Generally, you should receive your order within a time span of 7-10 days, but due to some reason it gets delayed further, we raise a complaint on that try to resolve the issue as soon as possible.
- We take special care in packaging the handcrafted reading room accessories, but in some accidental cases, if gets damaged, we assure you make a full refund for it. You need to take pictures of the damaged package, or product, immediately and send it to us. Our team of customer care executives will immediately take the issue of highest priority and it will be resolved as fast as possible.
Primarily we are into selling books and various other accessories. For books, we mostly try to use real images or give a proper written explanation about it, so that you are properly aware of what are you going to buy. In case, if you have any form of doubt regarding the condition of the product (used books) we request you us a mail. We will be very much delighted to hear from you and clarify all your doubts.
For any kind of return and refund related queries, please contact us with the following details:
Mail: [email protected]