- Ordering and Dispatch
1.1 You can create a shopping basket of books, and then choose to order them immediately or to have price and availability confirmed first. To complete your order you can either enter your credit card details directly onto our secure Checkout page or choose one of the other options. You will then receive an e-mail acknowledgment that your order/inquiry has been sent to PaperSprings.com
1.2 Information contained on the PaperSprings.com website constitutes an invitation to treat. No such information constitutes an offer by us to supply any products even after your receipt of our e-mail acknowledgment of your order. Orders shall be accepted entirely at the discretion of PaperSprings.com and are subject to availability
1.3 Items in stock are normally dispatched, the same, or by the following working day, and the Bookshop is able to process orders from 9 am – 4 pm Monday to Friday, excluding public holidays. Items not in stock will be ordered and sent as soon as they arrive from the publishers. Alternatively, you may wish us to hold your order until all the items are available. Please use the additional comments box on the checkout page to let us know that you want all books shipped together.
1.4 If PaperSprings.com is unable to supply a particular item for any reason beyond our control, we will let you know as soon as possible.
1.5 PaperSprings.com will only charge your credit or debit card when all, or some (depending upon your instructions) of, the goods are packed and ready to be dispatched. This is to avoid the situation in which your card has been charged but goods then become unavailable, and also to ensure that the period between the time your card is charged and the receipt of the goods is as short as possible.
1.6 Overseas customers will be charged the USD Dollar value of the order, and PaperSprings.com cannot guarantee the conversion price in your local currency. This is subject to the local bank’s rate of exchange on the day the card is billed to your account.
1.7 Liability for any local charges or taxes made at the point of delivery is to be met by the customer as PaperSprings.com has no way of knowing what particular customs and import charges may be in force at any time in any country, and makes no allowance in its pricing for such charges. Customers assume the role of the importer for the purposes of customs and any other importation charges. PaperSprings.com will not be liable to you for any delay or failure of the goods to reach their delivery address because of the detention of a parcel by customs or other authorities.
2.Shipping Charges & Delivery
PaperSprings.com shall not be liable for any loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever occasioned by or arising from any delay in delivering your order or any failure to deliver your order save that where we fail to deliver your order we will reimburse the cost of your order, which in any event will be the extent of the entire liability of PaperSprings.com.
- Prices & Payment Methods
3.1All prices are quoted in Indian Rupees and are subject to change by the publishers at any time. If the price of the book becomes higher than shown on our website at the time of your order we will advise you of that fact before supplying, allowing you the option to cancel.
3.2 PaperSprings accepts all major credit and debit cards including American Express, Mastercard, and Visa.
3.3 Account customers are able to enter an Account Number on the Checkout page and will be supplied according to their existing terms with PaperSprings.
3.4 The Ownership of goods bought on Account shall not pass to you the buyer until you have paid PaperSprings in full for the purchase price of the goods under the relevant contract although the risk therein shall pass to you the buyer on delivery. Prior to the payment in full being made by you the buyer to PaperSprings, PaperSprings reserves the right to retake possession of all or part of the goods.
- Returns & Exchanges
4.1 We will always replace faulty goods bought from PaperSprings on the production of proof of purchase. If you receive a faulty book, please contact: [email protected] to arrange the return or exchange, stating the nature of the problem. If the book has to be sent back to us, then we will refund any postage costs.
4.2 If you are not satisfied with your purchase it may be exchanged or refunded within 2 working days from your receipt of the goods. The book must be received back in re-saleable condition with proof of purchase. In this case, postage costs will not be included in the refund which will be issued within 2 days of receipt of the returned goods. You must contact PaperSprings at: [email protected] to arrange a return or exchange. This does not affect your statutory rights.
4.3 The option to cancel the order exists up until the item has been dispatched. To cancel an order, please e-mail: [email protected] with details of your request.
- Customer Service
5.1 PaperSprings is very customer friendly. Our aim is to give the best possible service but we all know that things can go wrong, and we hope to minimize any such problems. Any complaints that you may have can be dealt with by any of us in the Bookshop and you can contact us by e-mail at [email protected] or by Mobile Phone on +91 – 8403978287.
- Privacy & Distance Selling Regulations
6.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act ) PaperSprings will not release this information to any third party for any purpose unless we have your consent to do so. PaperSprings complies with the Distance Selling Regulations.
7. Authenticity of the books
7.1 Prior to dispatch, our sellers carefully scrutinize each and every book. The ISBN numbers, paper quality, binding quality, printing quality and holograms of the publishers (if available) is closely monitored to find out any possibility of piracy. We never showcase any book on our website, until we are 100% sure about its authenticity. But as they say, ‘to err is human’; despite all these efforts from our side, any unlikely glitch occurs and any illegitimate product, passes through our checking system and the buyer produces, genuine evidence of it, PaperSprings will take full responsibility and all efforts will be undertaken to reimburse full refund for the book.
8.1 These terms and conditions will be interpreted in accordance with the Laws of India.